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Terms & Conditions

Last Updated: 8/31/2026

Welcome to The Moon. These Terms & Conditions govern your use of our website, purchase of tickets, attendance at events, and use of our facilities. By accessing our website, purchasing a ticket, or attending an event at The Moon, you agree to comply with these Terms & Conditions and all applicable laws and venue policies.

Please read these terms carefully before purchasing tickets or attending an event.

1. General Information

The Moon is a music and entertainment venue that hosts concerts, performances, private events, and other gatherings. These Terms & Conditions apply to all guests, ticket purchasers, visitors, performers, and other individuals using our website or attending events at the venue, unless otherwise stated in a specific agreement.

We reserve the right to update, modify, or revise these Terms & Conditions at any time. Changes will become effective when posted to our website. Your continued use of the website or attendance at the venue after changes are posted constitutes acceptance of the updated terms.

2. Tickets and Event Admission

Tickets are valid only for the specific event, date, and time for which they were purchased.

Guests must present a valid ticket or other authorized proof of admission when entering the venue. Tickets may be presented electronically or in another format accepted by The Moon and AXS.com.

Each ticket generally admits one person unless otherwise specified. Tickets may not be duplicated, altered, or otherwise reproduced for unauthorized admission.

The Moon reserves the right to refuse admission or remove an individual from the venue when reasonably necessary to protect the safety, comfort, or experience of guests, employees, performers, or other individuals.

Children and minors may be subject to age restrictions or additional requirements depending on the event. Please review the specific event information before purchasing tickets.

3. Ticket Purchases

All ticket purchases are subject to availability and confirmation.

Ticket prices, fees, seating arrangements, event information, and other details are subject to change without notice prior to purchase.

Once a ticket purchase has been completed, the purchaser is responsible for reviewing the order confirmation and ensuring that the event date, time, number of tickets, and other details are correct.

The Moon is not responsible for tickets purchased through unauthorized third-party sellers.

Tickets obtained through fraud, unauthorized resale, counterfeiting, or other prohibited means may be canceled without refund.

Tickets sold through Moonevents.com via AXS will be subject to Moon events Terms of Service and Privacy Policy in addition to AXS.com's Terms of Use and Purchase Agreement.

4. Refunds and Exchanges

Unless otherwise stated for a specific event, all ticket sales are final.

Tickets are generally non-refundable and non-transferable except where required by law or where The Moon expressly authorizes a refund, exchange, or credit.

If an event is canceled, postponed, or significantly changed, The Moon will make reasonable efforts to notify ticket holders and provide information regarding any available refund, exchange, or replacement options.

Refund policies may vary depending on the event, ticketing provider, performer, promoter, or circumstances surrounding the event.

The Moon is not responsible for travel, lodging, parking, transportation, or other expenses incurred by guests in connection with an event that is canceled, postponed, rescheduled, or otherwise changed.

5. Event Changes, Cancellations, and Postponements

The Moon reserves the right to change event dates, times, performers, schedules, seating arrangements, or other event details when circumstances require.

Events may be canceled, postponed, delayed, relocated, or modified due to circumstances including, but not limited to:

  • Severe weather or natural disasters

  • Emergencies

  • Safety concerns

  • Government requirements or restrictions

  • Illness or injury

  • Performer or production issues

  • Technical difficulties

  • Unforeseen circumstances beyond the venue's reasonable control

When possible, The Moon will communicate significant event changes through its website, ticketing platform, email, social media, or other available channels.

6. Venue Admission and Right to Refuse Entry

For the safety and comfort of all guests, The Moon and The Moon Staff reserve the right to refuse admission or remove any individual whose conduct violates these Terms & Conditions, venue policies, applicable laws, or reasonable standards of behavior.

Admission may be refused or an individual may be removed for reasons including, but not limited to:

  • Disruptive, threatening, abusive, or unsafe behavior

  • Harassment of guests, employees, performers, or other individuals

  • Fighting or threatening physical violence

  • Intoxication or impairment that creates a safety concern

  • Possession of prohibited items

  • Failure to follow reasonable instructions from venue personnel

  • Damage to venue property

  • Violation of applicable laws

  • Unauthorized commercial activity

  • Behavior that substantially interferes with an event or other guests' enjoyment

Unless otherwise required by law or expressly approved by The Moon, individuals removed from the venue may not be entitled to a refund.

7. Prohibited Items

For the safety of guests, staff, performers, and the venue, certain items are not permitted inside The Moon.

Prohibited items may include, but are not limited to:

  1. Firearms, weapons, or other dangerous objects

  2. Explosives, fireworks, or incendiary devices

  3. Illegal drugs or controlled substances

  4. Outside alcoholic beverages

  5. Outside food or beverages, unless specifically permitted

  6. Large bags, oversized luggage, or other items that cannot reasonably be accommodated

  7. Laser pointers or similar devices that may interfere with performances

  8. Air horns, loud noisemakers, or other disruptive devices

  9. Items intended to damage, obstruct, or interfere with venue property or equipment

  10. Any other item that venue personnel reasonably determine presents a safety, security, or operational concern

The venue may inspect bags, belongings, or other items brought onto the premises where permitted by applicable law.

Prohibited items may be denied entry, confiscated where legally permitted, or required to be removed from the premises.

8. Outside Food and Beverages

Outside food and beverages are may not be brought into The Moon venue.

Exceptions may be made for approved accessibility needs, medical requirements, infants or young children, or other circumstances at the venue's discretion.

9. Dress and Conduct

The Moon does not maintain a strict formal dress code. Guests are encouraged to dress appropriately for the particular event and in a manner that is respectful of other guests.

Because The Moon may host family-friendly events and audiences of varying ages, guests are asked to use reasonable judgment and avoid clothing or attire that is excessively revealing, offensive, or disruptive.

Guests are expected to behave respectfully toward performers, employees, other guests, and venue property.

Harassment, discrimination, threats, fighting, or other inappropriate conduct will not be tolerated.

10. Accessibility

The Moon is committed to providing an accessible and welcoming environment for all guests.

The venue provides accessibility features and accommodations intended to allow guests with disabilities to enjoy performances and events. These may include accessible entrances, ramps, floor-level access, accessible seating areas, accessible restrooms, and other accommodations as appropriate for the facility.

Guests who require specific accommodations are encouraged to contact [Venue Name] in advance whenever possible so that we can assist with event-specific needs.

Accessible seating is intended for guests who require accessible accommodations and their companions. [Venue Name] may take reasonable steps to ensure that accessible seating remains available for guests who need it.

If you have questions regarding accessibility, please contact Julie Carswell at carswelljulie@gmail.com.

11. Photography, Video, and Recording

Guests may photograph or record portions of events for personal, non-commercial use unless otherwise prohibited by the venue, performer, promoter, or event-specific rules.

Professional photography, commercial recording, livestreaming, or other commercial use of event content generally requires prior written authorization.

Tripods, large recording equipment, professional lighting equipment, or other equipment that may obstruct views, interfere with performances, or create a safety concern may not be permitted.

Performers, promoters, or individual events may impose additional photography and recording restrictions.

12. Guest Photography and Social Media

By attending an event at The Moon, you acknowledge that photographs, video, or other recordings may be taken by The Moon, its representatives, performers, event partners, or authorized media personnel.

These recordings may include your image, likeness, voice, or presence and may be used for legitimate promotional, marketing, archival, or informational purposes, subject to applicable law.

If you do not wish to be intentionally featured in promotional material, please notify venue personnel when reasonably possible. We will make reasonable efforts to accommodate such requests where practical, but cannot guarantee that incidental appearances in crowd or event footage can be completely avoided.

Guests are welcome to share their own photographs and experiences on social media, provided that doing so does not violate the rights of performers, other guests, The Moon, SCP, or applicable laws.

13. Personal Belongings

Guests are responsible for their own personal belongings while visiting The Moon.

The venue is not responsible for lost, stolen, damaged, or unattended personal property.

If you find a lost item, please turn it over to venue personnel rather than keeping it.

Lost-and-found items may be retained for a limited period of time before being donated, discarded, or otherwise disposed of.

14. Alcohol and Intoxication

Where alcoholic beverages are served, guests must comply with all applicable laws and venue policies.

Guests must meet all applicable age requirements for the purchase or consumption of alcoholic beverages.

The Moon reserves the right to refuse alcohol service and/or remove individuals who are visibly intoxicated, disruptive, threatening, or otherwise creating a safety concern.

Guests may not provide alcoholic beverages to individuals who are underage or otherwise prohibited from consuming alcohol.

15. Smoking and Vaping

Smoking, vaping, and the use of tobacco or similar products are not permitted on The Moon property. Guests must comply with all posted smoking and vaping restrictions.

16. Children and Minors

Parents, guardians, and accompanying adults are responsible for supervising children and minors in their care.

Certain events may have specific age requirements. Guests are responsible for reviewing event-specific information before purchasing tickets.

Children must not be left unattended inside or around the venue.

17. Parking and Transportation

Parking availability, fees, restrictions, and access may vary depending on the event.

The Moon does not guarantee the availability of parking unless specifically stated.

Guests are responsible for complying with posted parking regulations and applicable laws.

The Moon is not responsible for theft of or damage to vehicles or property left inside vehicles, except where otherwise required by law.

18. Health and Safety

Guests are expected to follow all reasonable safety instructions provided by venue personnel.

In the event of an emergency, guests must follow instructions from venue staff, emergency personnel, and other authorized individuals.

Guests should not enter restricted areas, backstage areas, production areas, performer areas, offices, or other spaces designated for authorized personnel only.

19. Assumption of Risk

Attendance at concerts and other live events involves certain inherent risks, including but not limited to crowds, standing, uneven surfaces, loud music, lighting effects, sudden sounds, weather conditions, and the actions of other guests.

By attending an event, you voluntarily assume the ordinary and reasonably foreseeable risks associated with attending a live event, to the extent permitted by applicable law.

Guests should use reasonable care for their own safety and the safety of those around them.

20. Hearing Protection

Live performances may involve high sound levels. Guests who are sensitive to loud sounds or who have concerns regarding hearing should consider using appropriate hearing protection.

21. Website Use

The moonevents.com website is provided for informational and commercial purposes related to the venue and its events.

Users agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to website systems

  • Interfere with the website's operation or security

  • Introduce malicious software or code

  • Scrape or copy website content for unauthorized commercial purposes

  • Impersonate The Moon or its representatives

  • Submit false, fraudulent, or misleading information

  • Use the website in a manner that could damage or interfere with the venue's operations

We reserve the right to restrict or terminate access to the website when reasonably necessary.

22. Website Information and Accuracy

The Moon makes reasonable efforts to keep website information accurate and current. However, event schedules, performers, prices, seating configurations, policies, hours, and other information may change.

We do not guarantee that all website information will always be complete, accurate, current, or free from errors.

If you notice an error or outdated information, please contact us so that we may address it.

23. Intellectual Property

Unless otherwise indicated, the contents of the moonevents.com website (including logos, photographs, graphics, written content, designs, trademarks, and other materials) is owned by or licensed to The Moon and may be protected by copyright, trademark, or other intellectual property laws.

You may view and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell, or commercially exploit venue-owned content without prior written permission.

24. Third-Party Websites and Services

Our website may contain links to third-party websites, ticketing platforms, social media platforms, vendors, performers, sponsors, or other external services.

These third-party websites operate independently from The Moon, and we are not responsible for their content, policies, security, availability, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

25. Privacy

Your use of our website and submission of personal information may be subject to our Privacy Policy, which describes how The Moon collects, uses, stores, and protects information.

By using our website or purchasing tickets, you acknowledge that you have had the opportunity to review our Privacy Policy.

26. Third-Party Ticket Sellers

The Moon may work with third-party ticketing companies or authorized ticket sellers.

When purchasing tickets through a third-party platform, your transaction may also be governed by that company's terms, conditions, fees, refund policies, and privacy practices.

Guests should purchase tickets only through [Venue Name] or authorized ticket sellers whenever possible.

The moon cannot guarantee the validity of tickets purchased from unauthorized sources.

27. Private Events and Rentals

Additional terms may apply to private events, facility rentals, weddings, parties, corporate events, performances, or other special bookings.

Where a separate rental agreement, event contract, or other written agreement exists, the terms of that agreement may supplement or supersede these general Terms & Conditions for the specific event or rental.

28. Liability

To the fullest extent permitted by applicable law, The Moon is not responsible for losses, damages, injuries, or expenses arising from circumstances beyond the venue's reasonable control or from risks ordinarily associated with attending a live event.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

29. Indemnification

To the extent permitted by law, guests agree to be responsible for losses, damages, or reasonable expenses resulting from their unlawful, negligent, or intentional actions, including damage caused to venue property or harm caused to other individuals.

30. Force Majeure

The Moon will not be responsible for delays, cancellations, interruptions, or failures to perform caused by circumstances beyond its reasonable control.

Such circumstances may include severe weather, natural disasters, fire, power outages, public emergencies, governmental actions, labor disruptions, acts of terrorism, public health emergencies, technical failures, or other unforeseen events.

31. Compliance With Laws

All guests and visitors must comply with applicable federal, state, and local laws while on Moon property.

Nothing in these Terms & Conditions is intended to grant permission to engage in conduct that is prohibited by law.

32. Enforcement

Venue personnel may enforce these Terms & Conditions and other posted venue policies.

Failure by The Moon to enforce a particular provision on one occasion does not constitute a waiver of the venue's right to enforce that provision in the future.

33. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue in full force and effect.

34. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Florida, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

35. Contact Us

If you have questions regarding these Terms & Conditions, venue policies, accessibility, tickets, or other matters, please contact us:

The Moon
1105 E Lafayette St
Tallahassee, FL

By purchasing a ticket, visiting our website, or attending an event at The Moon, you acknowledge that you have read, understood, and agree to these Terms & Conditions.