Last Updated: 08/31/2026

At The Moon, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

By using The Moon's website, purchasing tickets, contacting us, signing up for communications, or otherwise interacting with The Moon, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with The Moon, we may collect certain information, including:

Information You Provide Directly

You may voluntarily provide information when you:

• Purchase or reserve tickets

• Contact The Moon

• Sign up for email or other communications

• Submit an inquiry or request

• Purchase merchandise or other products

• Participate in a promotion, contest, or giveaway

• Request accessibility accommodations

• Submit information for a private event or venue rental

• Apply for employment or other opportunities

• Communicate with Moon staff or workers

This information may include your name, email address, telephone number, mailing address, payment information, and other information necessary to fulfill your request.

Information Collected Automatically

When you visit The Moon's website, certain information may be collected automatically. This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General geographic information

• Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Your Information

The Moon may use personal information for legitimate business and operational purposes, including to:

• Process ticket purchases and reservations

• Provide requested products or services

• Respond to questions and inquiries

• Communicate important information about events

• Notify you about event changes, cancellations, or postponements

• Provide customer service

• Improve our website and services

• Understand how visitors use our website

• Maintain website security

• Prevent fraud or unauthorized activity

• Manage private events and venue rentals

• Provide requested accessibility accommodations

• Send newsletters or promotional communications when you have requested or permitted them

• Maintain business and transaction records

• Comply with applicable laws and legal obligations

We may also use information in aggregated or otherwise non-identifying form to understand attendance patterns, website usage, and other general trends.

3. Ticket Purchases and Third-Party Services

The Moon may use third-party ticketing companies, payment processors, event platforms, email services, website hosting providers, analytics services, and other vendors to operate our business.

When you purchase tickets or use a service provided by a third party, that company may independently collect and process information according to its own privacy policy and terms.

The Moon does not control the privacy practices of third-party services and encourages you to review their policies before providing personal information.

4. Payment Information

When you make a purchase, payment information may be processed by a third-party payment processor.

The Moon generally does not directly store complete credit card numbers or other sensitive payment credentials on our own systems unless specifically stated otherwise.

Payment information is handled according to the applicable payment processor's security practices and privacy policies.

5. Cookies and Similar Technologies

The Moon's website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may be used to:

• Remember preferences

• Maintain website functionality

• Understand website traffic

• Measure the effectiveness of advertising or promotional efforts

• Improve website performance

• Provide relevant website features

You may be able to control or disable cookies through your web browser. Disabling certain cookies may affect the functionality of portions of the website.

6. Analytics

The Moon may use analytics services to understand how visitors interact with our website.

These services may collect information such as pages visited, approximate location, device information, browser information, and general website activity.

Analytics information is generally used to improve the website, understand visitor behavior, and evaluate the effectiveness of our online presence.

7. Email and Promotional Communications

If you voluntarily provide your email address or sign up for communications from The Moon, we may use your information to send:

• Event announcements

• Concert information

• Newsletters

• Special offers

• Promotions

• Venue updates

• Other information related to The Moon

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting The Moon directly.

Even if you opt out of promotional communications, we may still send necessary transactional or administrative communications, such as information regarding a ticket you purchased, an event you are attending, or a change to an event.

8. Text Messages

If The Moon offers text-message communications and you voluntarily opt in, we may use your telephone number to send event announcements, reminders, updates, promotions, or other requested communications.

Message and data rates may apply depending on your mobile service provider.

You may opt out of text communications by following the instructions provided in the applicable message or by contacting The Moon.

9. How We Share Information

The Moon does not sell your personal information simply because you interact with our website or attend an event.

We may share information with trusted third-party service providers when reasonably necessary to operate our business. These providers may include:

• Ticketing companies

• Payment processors

• Website hosting providers

• Email and communication providers

• Analytics providers

• Event management platforms

• Information technology providers

• Marketing service providers

• Professional advisors

These companies may receive only the information reasonably necessary to perform the services they provide to The Moon.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to lawful requests from governmental authorities

• Protect the rights or property of The Moon

• Protect the safety of guests, Moon staff, workers, performers, or other individuals

• Investigate suspected fraud or unlawful activity

• Enforce our Terms & Conditions or other policies

10. Event Performers, Promoters, and Partners

Certain events may be presented, promoted, sponsored, or organized in cooperation with performers, promoters, sponsors, or other event partners.

In such circumstances, information you voluntarily provide directly to those parties may be governed by their own privacy policies.

The Moon is not responsible for the independent privacy practices of performers, promoters, sponsors, or other third parties.

11. Photography and Video at The Moon

The Moon, authorized photographers, performers, event organizers, media personnel, or other authorized parties may photograph or record events at the venue.

These photographs and recordings may capture guests in attendance and may be used for legitimate purposes including:

• Marketing

• Advertising

• Social media

• Website content

• Promotional materials

• News and publicity

• Event documentation

• Archival purposes

By attending an event at The Moon, you acknowledge that you may appear incidentally in photographs or recordings taken during the event.

If you have concerns about being intentionally featured in promotional material, please speak with Moon staff when reasonably possible. We will make reasonable efforts to accommodate requests where practical, but cannot guarantee that incidental appearances can be completely avoided.

12. Information From Children

The Moon does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

Parents and guardians are responsible for supervising minors while visiting The Moon's website and attending events.

If you believe a child has provided personal information to The Moon inappropriately, please contact us so that we can review the situation and take appropriate action.

13. Accessibility Information

If you contact The Moon to request accessibility accommodations, we may collect information necessary to understand and fulfill your request.

We use such information only as reasonably necessary to provide the requested accommodation, communicate with you, and operate the event or venue safely.

We ask guests to provide only the information necessary to arrange their requested accommodation.

14. Information Security

The Moon takes reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, database, or method of storing information can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

15. Data Retention

The Moon may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, provide services, resolve disputes, comply with legal obligations, and enforce agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

16. Third-Party Websites

The Moon's website may contain links to websites operated by third parties, including ticketing services, performers, sponsors, social media platforms, vendors, and other organizations.

Once you leave The Moon's website, this Privacy Policy may no longer apply.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

The Moon is not responsible for the privacy practices, security, or content of third-party websites.

17. Social Media

The Moon may maintain accounts on social media platforms.

Interactions with The Moon through social media platforms may be subject to both this Privacy Policy and the privacy policy of the applicable social media company.

Information you publicly post, comment, or otherwise share on social media may be visible to others and should not be considered private.

18. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

• Request information about the personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of promotional communications

• Withdraw consent where processing is based on consent

• Ask questions about how your information is used

Some requests may be subject to legal or practical limitations.

To make a privacy-related request, please contact The Moon using the information provided below.

19. Do Not Track Signals

Some web browsers offer a "Do Not Track" feature that allows you to communicate a preference regarding the collection of information about your online activities.

Because there is currently no universally accepted standard for responding to these signals, The Moon may not respond to all Do Not Track signals.

20. Changes to This Privacy Policy

The Moon may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to periodically review this Privacy Policy to remain informed about how The Moon handles personal information.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact The Moon:

The Moon
1105 E Lafayette St
Tallahassee, FL 32301

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By using The Moon's website, purchasing tickets, signing up for communications, or otherwise interacting with The Moon, you acknowledge that you have had the opportunity to review this Privacy Policy in addiction to AXS.com's Privacy Policy.